Effective date: May 20, 2025
Last updated: May 20, 2025
1. Purpose and scope
This policy describes the general approach to cancelling a Justice Design Group design engagement and assessing any refund. A written project agreement may provide more specific terms for a particular service. Mandatory consumer and other legal rights always take priority. These are professional services supplied over time, so the relevant questions are what was agreed, what has been performed, what has been paid, and what expenses were specifically authorized.
2. Requesting cancellation
Send a written cancellation request through the project communication channel or to the email listed below. Identify the client, project, and any invoice reference, together with the date you want work to stop. Avoid sending confidential payment credentials. We will confirm receipt and review the project position. A cancellation request should not be assumed received merely because a browser brief was prepared; that tool does not send a message.
3. Before work begins
If no work has begun and there are no authorized, non-cancellable commitments, prepaid amounts should ordinarily be returned, subject to any lawful and clearly agreed terms. If a separate discovery stage, reservation arrangement, or approved external expense has already been performed or incurred, it must be identified and assessed rather than treated as an unexplained blanket deduction. We do not impose a universal no-refunds rule through this policy.
4. After work has begun
When a project is cancelled after work starts, completed work is accounted for using the agreed milestone or time-based method. Work in progress should be described clearly enough to explain the calculation. The client remains responsible for authorized services performed and approved non-cancellable costs, subject to the contract and law. Any prepaid balance beyond the amount properly due is refundable. A cancellation does not authorize us to charge for unperformed future work unless a valid specific agreement and applicable law allow it.
5. Milestones and partial completion
For a milestone-based project, the parties should consider the stage reached, the delivered material, the work performed toward an unfinished stage, and the agreed fee allocation. An arbitrary percentage should not replace the project agreement or a reasonable explanation. For hourly work, the accounting should identify the approved rate and time performed. If a fee calculation is disputed, the parties should isolate the disputed amount and attempt to resolve it with the relevant records.
6. Third-party costs
Participant incentives, recruitment, paid asset licenses, specialist services, and other external charges are deductible only to the extent they were authorized, incurred for the project, and properly non-refundable or otherwise payable. We will identify these costs rather than label all provider charges non-refundable. Refundable supplier amounts recovered for the cancelled work should be reflected in the final accounting. We do not invent a deduction for a cost that was never incurred.
7. Revisions and dissatisfaction
A difference in visual preference does not by itself show that the agreed service was not performed. The first step is to identify whether the issue is an in-scope discrepancy, an included revision, or a change of direction. We will use the agreed correction and review process for deliverables that fail to meet the stated requirements. If a concern remains unresolved, cancellation, payment, and refund questions should be assessed using the specific facts and applicable rights.
8. Monthly support and paused projects
For ongoing support, the written agreement should state the month covered, notice arrangements, capacity commitments, completed hours, and any unused-hour treatment. No new month should be charged without the applicable agreement or authorization. A temporary pause is different from cancellation: the parties should agree whether it reserves capacity, changes dates, or requires a restart plan. This page does not create a hidden pause fee or an automatic renewal obligation.
9. If we cannot continue
If Justice Design Group cannot provide the agreed services, we will notify the client and discuss the appropriate handoff, cancellation, or revised plan. Any prepaid amount for work that will not be performed should be refunded, subject to a transparent accounting of services already supplied and lawful approved commitments. Files that can properly be transferred will be handled according to the project agreement, confidentiality duties, and rights attached to the material.
10. Processing an approved refund
An approved refund is normally returned through the original payment channel where practical and permitted. We will communicate the approved amount and processing status. Bank, issuer, and payment provider posting times vary. We do not require a client to surrender a non-waivable right in order to receive an amount properly owed. Contact us promptly about an apparent billing error or unrecognized charge so it can be investigated; this does not limit your right to contact your provider or regulator.
Contact Justice Design Group
EMAIL: projects@justicedesignux.com
ADDRESS: 405 E. Euclid Ave, Compton, CA 90222, United States
PHONE: 1 (213) 437-0102